Frequently Asked Questions

ExampleHome manufactures a wide range of residential gas water heaters including tankless (instantaneous) water heaters, storage tank water heaters, and gas boilers for central heating systems. Our products come in various capacities from 6L to 40L to suit different household needs.

Our products are certified under ISO9001 quality management system and hold international approvals including multiple international certifications. These certifications ensure our products meet stringent safety and performance standards required in different markets worldwide.

A gas water heater is primarily designed to provide hot water for bathing and household use, while a gas boiler (also called a combi boiler) can provide both central heating for the home and hot water. Boilers are typically used in colder climates where space heating is needed alongside hot water supply.

With proper maintenance and regular servicing, ExampleHome gas water heaters and boilers typically have a lifespan of 8 to 12 years depending on usage intensity, water quality, and installation conditions. We recommend annual professional inspections to maximize product longevity.

Our standard MOQ is 500 units for most models. However, we understand that new partnerships may start with smaller trial orders. We encourage you to contact our sales team to discuss your specific requirements and we will work with you to find a suitable solution.

We typically require a 30% deposit before production begins, with the remaining 70% balance due before shipment. For established long-term partners, we can discuss more flexible terms. Accepted payment methods include T/T (bank transfer) and L/C (letter of credit).

Standard production lead time is 25 to 35 days after deposit confirmation, depending on the order quantity and model complexity. Urgent orders may be expedited upon request. Shipping time varies by destination and shipping method (sea freight typically takes 15-30 days).

Yes, absolutely. OEM/ODM is a core part of our business. We can manufacture products under your brand name with custom packaging, labeling, and specifications. Our experienced R&D team works closely with clients to develop customized solutions that meet their market requirements.

You can reach our technical support team by email at info@example.com or by phone at +86-000-0000-0000. Our team of experienced engineers is available Monday through Friday, 9:00 AM to 6:00 PM (GMT+8). We typically respond to all inquiries within 24 hours.

ExampleHome offers a standard warranty of 12 months from the date of shipment covering manufacturing defects in materials and workmanship. Extended warranty options are available for certain product lines. The warranty covers replacement parts but does not cover installation costs or damage caused by improper use.

Yes, every ExampleHome product comes with a comprehensive installation manual and user guide in multiple languages. We also provide technical documentation including wiring diagrams, troubleshooting guides, and maintenance instructions to ensure safe and proper installation.

We are always looking for reliable distribution partners worldwide. Please contact our sales team at info@example.com with information about your company, target market, and distribution capabilities. Our team will evaluate the partnership opportunity and reach out to discuss next steps.